Support
Help for kitchen staff using the Webby website or the Webby app.
1Contact
Email help@madebywebby.com. Include the kitchen name and the email you sign in with.
2Sign in
There is no sign-up screen. Webby creates each kitchen account and sends an email invite. Open that email, set a password, then sign in with the email and password. The app and app.madebywebby.com use the same login.
Forgot the password? On the sign-in page, open Forgot password and we will email a reset link. You can also do that from Profile.
3Remove your account
Profile → Remove account. Type your email, then confirm. That removes the login. It does not remove the kitchen, its customers, or its menu.
4Connect WhatsApp
On Profile, the Connect to Meta button starts the connection. Use the option that matches what you already have.
What do you currently use? Select one of the options below:
I Have A WhatsApp Business
Meta will show the name, photo, and phone number you already set.
- Update the WhatsApp Business app if outdated.
- On Profile, tap Connect to Meta.
- Log in with the Facebook account for that business.
- Enter the same phone number you already use in the WhatsApp Business app.
- Confirm the name, photo, and phone number.
- Ready To Send
I Have A Personal WhatsApp
Webby Loyalty needs a WhatsApp Business phone number. Personal WhatsApp cannot send the loyalty cards. Use a spare phone number for your business WhatsApp.
To keep using your personal phone number for your business, delete your personal WhatsApp account and wait a few minutes. Those chats will not move over and your phone number will now be available to be used in your WhatsApp Business account.
- Use a spare phone number, or delete your personal WhatsApp account and wait a few minutes.
- On Profile, tap Connect to Meta.
- Log in with Facebook.
- Enter the phone number.
- Enter the verification code sent by Meta to your phone number.
- Choose display name that customers will see.
- Verify business in your Meta account.
- Ready To Send
I Have No WhatsApp
The phone number must be able to get a text or a call, and it must not already be on WhatsApp. A new Facebook account only needs a name, an email or mobile, and a password.
- On Profile, tap Connect to Meta.
- Log in with Facebook.
- Type the phone number.
- Enter the verification code sent by Meta to your phone number.
- Choose display name that customers will see.
- Verify business in your Meta account.
- Ready To Send
Customer replies show in Meta’s business inbox. You can install the WhatsApp Business app on that phone number later.
I Have No Facebook
No Page, no friends, and no posts are needed. Meta will then ask about the phone number you will use.
- On Profile, tap Connect to Meta.
- Create a Facebook account with your name, an email or mobile, and a password.
- Enter the phone number.
- Enter the verification code sent by Meta to your phone number.
- Choose display name that customers will see.
- Verify business in your Meta account.
- Ready To Send
5Loyalty cards
Customers do not install Webby. They use the link their kitchen sent, then Apple Wallet or Google Wallet. For points, stamps, or a pass, they should ask the kitchen. The kitchen can ask Webby if a pass will not update.